Frequently Asked Questions

As an alternative to our webshop, send us an email to info [at] rehmcoffee.de or give us a call on +49 40 37 86 15 0. We’ll inform you about prices and availabilities. Once the necessary information has been given we will start processing your order.

Yes, there is! Simply sign-up by clicking here for our weekly newsletter and receive our offer list every Moday.

If you have subscribed to the weekly newsletter but still do not receive it, there may be several reasons for this:

Double confirmation was not made. We need your unambiguous consent to receive our newsletter on a legal basis. Therefore, please check again whether you have agreed to receive the newsletter in the first email from us.

Some mail providers (e.g. Telekom) classify our mail sender Mailchimp as a dubious sender and therefore move our newsletter directly to your spam folder. Please check your mail provider settings and adjust them if necessary.

If you continue to have difficulties receiving our newsletter, please contact us directly and we will clarify how we can solve the problem together.

We do not have a minimum order quantity – everything starting at one bag/unit can be ordered. However, we only sell our coffees in its original packaging (e.g. 10 – 70 kg Jute bags etc. depending on the origin/rarity).

You are more than welcome to order up to 5 different samples via our webshop. Click the sample request button on each product page or send us an email to info [at] rehmcoffee.de and include whether or not the samples need to be roasted or green.

Every sold-out coffee is marked with a tag and we also indicate products stored in the shopping basket.

Our pricelist is divided into three different sections (spot/afloat/unshipped) which gives indication on where the coffee is. All coffees listed as “spot” are in our warehouse in Hamburg.

The standard transit time for national (domestic) shipments that we order is max. 48 h from the time of loading at our warehouse. For international shipments, the transit time varies between 2 and 6 working days.

The national shipping costs (within Germany) depend on the number of pallets to be transported (important: only max. 11 bags of max. 70 kg per pallet are permitted):

– 1 pallet = 99.00 € plus 9% diesel surcharge

– 2 pallets = 84,00 € per pallet plus 9% diesel surcharge

– 3 pallets = 75,00 € per pallet* plus 9% diesel surcharge

– 4 pallets = € 73.00 per pallet* plus 9% diesel surcharge

– From 5 pallets = on request*

The international shipping costs are based on the actual weight and the distance to the respective delivery location, regardless of the number of pallets to be transported (important: only a maximum of 11 bags of max. 70 kg per pallet are permitted).

*Surcharge for lifting platform over 2500kg = 120€

Like other commodities, coffee is being traded at the stock exchange which trades in US-Dollars. The global supply and demand is therefore one crucial indicator for price. However, also the foreign exchange rate of the € compared to the US-Dollar influences the final price.

Generally speaking there are no limits for blends as personal preferences. Simply send us an email at info [at] rehmcoffee.de or give us a call on +49 40 37 86 15 0.

Of course there is! Just let us know which flavor profile your aiming for and we’ll find something suitable together.

Many factors influence the availability of coffee. Therefore, it can happen that a specific quality is sold out.

Every sold-out coffee can be placed on a waiting list. You will find the link under each coffee and the waiting list in your personal account. We will inform you automatically by email as soon as the coffee is back in stock in our webshop.

Every sold-out coffee can be placed on a waiting list by clicking on it. You will find the link under each coffee and the waiting list in your personal account. We will inform you automatically as soon as the coffee is back in stock in our webshop.

The moment we buy a coffee it is listed under „unshipped“ in our weekly price list including an indication of expected arrival. In case the coffee you are looking for is not yet listed, just let us know. Simply send us an email at info [at] rehmcoffee.de or give us a call on +49 40 37 86 15 0.

Of course! Whether in Germany or international, our freight cost calculator shows your individual expected freight costs to your preferred address.

We deliver to all EU member states. The coffee is always EU duty paid. German VAT will be charged if no valid VAT No. has been specified or is available.

Making changes to an order depends on its current status. If the goods are already wrapped and ready to be picked up, there is no possibility of making changes.

If you have general questions about our coffees, contracts and conditions, feel free to contact our trading team by e-mail or phone via info [at] rehmcoffee.de or +49 40 378 615 – 0

If you have any questions about transportation, you can also directyl contact our logistics team by email or phone via traffic [at] benecke-coffee.de or +49 40 378 514 – 25

Most of our coffees are stored in jute bags (usually also in GrainPro), polypropylene bags, but also in paper bags (clabin bags).

Coffee rarities are usually stored in barrels or even smaller containers such as cartons or vacpacks.

The coffee can either be collected as loose bagged goods or packed on pallet(s).

The pallets are always wrapped and double-banded.

The majority of our coffee is stored at our logistic partner storage at Vollers in Hamburg while smaller, mostly rarities are repacked at our office.

Everything starting at 1 packaging unit.

Of course! You can collect your coffee yourself at our warehouse in Hamburg. You’ll get everything in advance you need sended by mail, which you, or the person picking up your goods needs to have with them as a printout: You will receive a release document from us with all the necessary details (pick-up reference, pick-up address and opening hours of our warehouse Vollers in Hamburg, contact person and their contact details).

In general, 10 bags fit on one pallet depending on the bag size.

Generally speaking it takes up to two business days for a delivery after the goods have been picked up at the warehouse. If you are managing an individual pick up, please let us know prior to 11 AM the day before.

First and foremost you need to check if everything has been delivered properly (no damage done to the bags, the number of bags equals the number you ordered). If you did not order anything, please do not accept or sign anything. If you do detect damages, please notify the trading team by sending us an email at info [at] rehmcoffee.de

Important: Please always check whether you have received the correct goods. If this is not the case, please refuse to accept the goods. If you detect any damage while the delivery, please ask the driver to confirm the damage, take pictures of the damage and send all the info to the trading team at info [at] rehmcoffee.de

To simplify processing, please have your order number or invoice number ready.

If you have organized the transport yourself, please contact the shipping company.

Green coffee, if stored correctly, does have a long shelf-life. There will be some indications in taste with regard to aging, but if the coffee is stored in a place which is not too moist and not too dry – roasting should not be a problem.

The ideal storage should be a place with low moisture levels (to avoid mold) and a temperature between -10 and 25°C.

The costs depend on the total amount (kg) and the address to which it should be delivered. If you have that information at hand, just ask our trading by sending us an email at info [at] rehmcoffee.de or give us a call on +49 40 37 86 15 0 and we can give you an estimate. This applies for roasteries both in and outside Germany.

We do offer organics and other certified coffees. Please also refer to our abbreviations such as ORG for Organic or FTO for FairTrade Organic and more.

With many! Over the years we were able to establish a strong and sustainable network in coffee. Further information can be found on each product page

You can either pay for your order conveniently by bank transfer, PayPal or credit card. For existing customers, individually agreed payment terms may apply.