1. Shipment options and carriers:

Option 1: You can either collect your coffee yourself on the basis of the FCA Hamburg delivery terms or commission a forwarding agent of your choice to collect it. You will receive a release document from us with all the necessary details (pick-up reference, pick-up address and opening hours of our warehouse Vollers Hamburg GmbH, contact person and their contact details).

Option 2: We organize the transport for you on the basis of the FCA Hamburg delivery terms, i.e. the freight costs for this are listed as a separate item in the invoice for your order.

The freight carrier DB Schenker is used for transport.

2. Shipping costs:

The national shipping costs (within Germany) depend on the number of pallets to be transported (important: only max. 11 bags of max. 70 kg per pallet are permitted):

  • 1 pallet = 99.00 € plus 9% diesel surcharge
  • 2 pallets = 84,00 € per pallet plus 9% diesel surcharge
  • 3 pallets = 75,00 € per pallet plus 9% diesel surcharge
  • 4 pallets = € 73.00 per pallet plus 9% diesel surcharge
  • From 5 pallets = on request

The international shipping costs are based on the actual weight and the distance to the respective delivery location, regardless of the number of pallets to be transported (important: only a maximum of 11 bags of max. 70 kg per pallet are permitted).

3. Processing time:

Orders placed by 12:00 on a working day will be ready for collection from our warehouse on the next working day.

4. Delivery times:

The standard transit time for national (domestic) shipments that we order is max. 48 h from the time of loading at our warehouse. For international shipments, the transit time varies between 2 and 6 working days.

5. International shipping:

We deliver to all EU member states. The coffee is always EU duty paid. German VAT will be charged if no valid VAT No. has been specified or is available.

6. Packaging:

Most of our coffees are stored in jute bags (usually also in GrainPro), polypropylene bags, but also in paper bags (clabin bags).
Coffee rarities are usually stored in barrels or even smaller containers such as cartons or vacpacks.
The coffee can either be collected as loose bagged goods or packed on pallet(s).
The pallets are always wrapped and double-banded.

7. Minimum order quantity:

We do not have a minimum order quantity. However, we only sell our coffees in original containers (10 – 70 kg per container depending on origin/rarity).

8. Order changes:

Whether you can still change your order depends on the status of the order. If the goods have already been packed and are ready for collection, we are unfortunately unable to change your order.

9. Payment options:

You can pay for your order conveniently by bank transfer, Paypal or credit card. For existing customers, individually agreed payment terms may apply.

10. Complaints:

Important: Please always check whether you have received the correct goods. If this is not the case, please refuse to accept the goods.

If the goods do arrive damaged, please proceed as follows:

  • ask the driver to confirm the damage
  • take photos of the damage
  • Contact us via email or phone
  • To simplify processing, please have your order number or invoice number ready.

If you have organized the transport yourself, please contact the shipping company.

11. Contact information:

If you have general questions about our coffees, contracts and conditions, feel free to contact our trading team by e-mail or phone:
Email: / phone: +49 40 378 615 – 0

If you have any questions about transportation, you can also contact our logistics team by email or phone:
Email: / phone: +49 40 378 514 – 25